Processing your orders on the Foodbomb portal ensures your weekly remittance from Foodbomb is correct.
When a customer places an order with you over Foodbomb we take a pending amount from their credit card. From there the customers receives the delivery and then weight variances, substitutions and final amendments are made to the Foodbomb purchase order which is then reflected on the customer's final invoice. These adjusted orders are also correlated with your weekly remittance which is why it needs to be correct, to ensure correct payment to your business
You can process your orders by following the steps below;
Login to your Foodbomb Supplier Portal at https://supplierportal.foodbomb.com.au/login
Click the 'Orders' tab to see all of your orders both Pending and Completed.
Pending orders are yet to be reconciled by your team. Click into a pending order and this will bring up the order amendment page.
Compare the order against your own internal invoice. Make any adjustments necessary and click the green tick. An example would be a supply of an extra portion of an item or perhaps an item has become out of stock at short notice.
Double-check all items are correct as per your internal invoice.
Click 'Process Order'
A 10% threshold on orders is available. This is to account for weight variances in fresh food such as vegetables and seafood. If the adjusted quantity exceeds the 10% threshold your invoice will be 'Locked' and you will receive the following message.
If you are attempting to supply over 10% or have any other issues DO NOT PRESS PROCESS- you will need to submit a copy of your internal invoice through In-App Support or send an email to firstname.lastname@example.org for the Foodbomb team to approve and process your order.
If you have any further questions simply reach out via In-App Support or email us at email@example.com and the Foodbomb Support Team would be happy to help.