If you are issued a credit your credit is valid for up to 6months. To use your Credit simply enter the credit code on the check-out page. Please note a credit cannot be used with any other coupon code.
If you are issued a refund this will be processed immediately by the Foodbomb Team. Refunds are processed as a direct refund to your credit card or Zip account. Please allow up to 2 business days for your refund to appear in your Zip or bank account- this is dependant on your bak's internal policies.
For more information on Foodbomb payment processes please check out the other articles on our Payment FAQ page.
Credit and refund claims can be made within 24 hours of receving your delivery. For more information on our CRedit and Refund policies please see this article about Foodbomb Credit procedures.