Although rare, damaged products can happen during delivery. For any damages or unsatisfactory items, you must submit a photo of the goods within 24 hours of receiving your delivery to email@example.com.
From here the team will assess your claim and provide a credit note. These images are then forwarded to the Supplier to look into further so we can prevent the issue from happening again.
For these reasons we highly encourage all Foodbombers to take the time to check your delivery once it has been made as we will not provide a refund for damaged or unsatisfactory items reported after 24 hours.
Two types of Foodbomb credits
1. The Supplier issues a straight credit for the value of the damaged or unsatisfactory product/s. This is issued as a credit through Foodbomb which can then be used on your next order- valid for any Supplier.
2. The Supplier will pick up the goods and issue a swap or credit. This typically is the case for higher value items.
To apply your Credit voucher please see our credit article here- How do Foodbomb Credits work?
If you have any further questions simply reach out via In-App Support or email us at firstname.lastname@example.org and the Foodbomb Support Team would be happy to help.